NEED SOME HELP?

Here to help, no matter the problem

NEED SOME HELP?

Here to help, no matter the problem

We’re here to help you, whatever the problem

If your enquiry is important but not an emergency, then please complete our online form below. Please also fill out this form if you need to register any defects with your new Waterstone home

On Site Updates

We do hope everything is well within your new home. The Site Managers may have now moved off site but please remember that this ‘Need Some Help’ page is here for any defects which may arise. We can also advise on home maintenance issues.

Construction is progressing well and we are looking forward to the launch of our highly anticipated show home in October, with first occupations following after. Only two properties are left to sell. The Sales Information Centre is open to customers Friday to Tuesday, 10am until 5pm. Contact Lucy Dowley on 07966 648559 for further information.

All properties are now complete and occupied. The Build team are in the process of moving off site.

All properties are now occupied.

Construction is well underway with completions expected Summer 2018. Contact Julie Turner on 07810 184894 for further information or for a copy of our brochure.

All residential properties are now complete and all homes are occupied.

This site is now under the management of DAW management company, whose contact details are in your contract. If you have any other queries, please complete the form on this page.

Please refer to your hand over pack or call Customer Services on 01656 644 518.

If you are a resident at:
Howells’ Reach, Swansea

In the event of an emergency please call:

Electrical emergencies – AJ Mechanical & Electrical:
07786336083

Plumbing emergencies (Plots 1-6) – AJ Mechanical & Electrical:
07786336083

Plumbing emergencies (Plots 7, 8, 9, 16, 17, & 18) – Pearce Elite Plumbing & Heating Ltd:
07964677300

Plumbing emergencies (Plots 10, 11, 12, 13, 14 & 15) – Ellis & Turner:
07974770559

If you are a resident at:
Howells’ Reach, Swansea

In the event of an emergency please call:

Electrical emergencies –
AJ Mechanical & Electrical:

07786336083

Plumbing emergencies (Plots 1-6) –
AJ Mechanical & Electrical:

07786336083

Plumbing emergencies
(Plots 7, 8, 9, 16, 17, & 18)
– Pearce Elite Plumbing & Heating Ltd:

07964677300

Plumbing emergencies
(Plots 10, 11, 12, 13, 14 & 15)
– Ellis & Turner:

07974770559

If you are a resident at:
Howells’ Reach, Swansea

In the event of an emergency please call:

Electrical emergencies – AJ Mechanical & Electrical:
07786336083

Plumbing emergencies (Plots 1-6) – AJ Mechanical & Electrical:
07786336083

Plumbing emergencies (Plots 7, 8, 9, 16, 17, & 18) – Pearce Elite Plumbing & Heating Ltd:
07964677300

Plumbing emergencies (Plots 10, 11, 12, 13, 14 & 15) – Ellis & Turner:
07974770559

If you are a resident at:
Chapters, Dinas Powys

In the event of an emergency please call:

Electrical emergencies – Electec:
07908648059

Plumbing emergencies – Ellis & Turner:
07974770559

*Non emergency home visits will be charged at the standard call out rate of the contractor if deemed to be the home owner’s responsibility.

Telephone calls will be charged at standard mobile or landline rates.

If you are a resident at:
Chapters, Dinas Powys

In the event of an emergency please call:

Electrical emergencies
– Electec:

07908648059

Plumbing emergencies
– Ellis & Turner:

07974770559

*Non emergency home visits will be charged
at the standard call out rate of the contractor
if deemed to be the home owner’s
responsibility.

Telephone calls will be charged at standard
mobile or landline rates.

If you are a resident at:
Chapters, Dinas Powys

In the event of an emergency please call:

Electrical emergencies – Electec:
07908648059

Plumbing emergencies – Ellis & Turner:
07974770559

*Non emergency home visits will be charged at the standard call out rate of the contractor if deemed to be the home owner’s responsibility.

Telephone calls will be charged at standard mobile or landline rates.

IMPORTANT

If you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on:

0800 111 999 (24 hours).

For more information go to: britishgas.co.uk

IMPORTANT

If you suspect a gas leak, or are worried
that fumes containing carbon monoxide are
escaping from a gas appliance, please call
the free Gas Emergency Service line
immediately on:

0800 111 999 (24 hours).

For more information go to: britishgas.co.uk

IMPORTANT

If you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on:

0800 111 999 (24 hours).

For more information go to: britishgas.co.uk

What is an Emergency?

● Complete failure of the heating systems and/or hot water system

● Water leak that cannot be contained

● Complete failure of the electrics (firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)

● Flooding caused by blocked drains that threatens to enter the home

● Security – a fault to a window or external door causing a loss of security

Storm damage is covered by your insurance – please contact your insurer at the earliest opportunity in the event of any roof or fencing problems.

What is an Emergency?

● Complete failure of the heating
systems and/or hot water system

● Water leak that cannot be contained

● Complete failure of the electrics
(firstly, check the failure has not been
caused by the trip switch being activated
by a fault on a domestic appliance)

● Flooding caused by blocked drains
that threatens to enter the home

● Security – a fault to a window or
external door causing a loss of security

Storm damage is covered by your insurance
– please contact your insurer at the earliest
opportunity in the event of any roof or
fencing problems.

What is an Emergency?

● Complete failure of the heating systems and/or hot water system

● Water leak that cannot be contained

● Complete failure of the electrics (firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)

● Flooding caused by blocked drains that threatens to enter the home

● Security – a fault to a window or external door causing a loss of security

Storm damage is covered by your insurance – please contact your insurer at the earliest opportunity in the event of any roof or fencing problems.

Extra Important Information

Extra Important Information

SMEG Appliances

Builders and Developers are increasingly specifying the quality brands in the knowledge that doing so adds value not only to the kitchens but also to the houses they build. Consumers, it seems, have never been more label conscious.

Smeg’s extensive appliance range is renowned for design and attention to detail, ergonomics and functionality, and utilising the best materials to ensure long life and great performance.

www.smeg-service.co.uk/

NEFF Appliances

NEFF Customer Service – 0844 892 8989
NEFF Spare Parts and Accessories – 0844 892 8989
NEFF Product Advice – 0844 892 8989

Useful Numbers

Locked out?
For a reputable locksmith 24/7, please contact Mr Locks freephone on 0800 083 5787 or mobile 07976 961473

Green Fingers?
For questions about your garden and landscaping, please contact Phil Ryan at Ryan Landscaping on 02920 758761 or 07803 308617

Design Inspiration?
For queries relating to interior design, please contact Clare Gilliard at Sunrise Interiors on 01656 746777

TV Troubles?
If you need some assistance with your TV aerial, please call One Vision on 0800 731 4538

Hide those Dents and Scratches?
Contact the damage repair expert Magic Man on 0345 458 1010

Extra touches to the kitchen?
Sigma 3 based in Culverhouse Cross, Cardiff have the additions you’re looking for. Please call 02920 593969

Accessorising your bathroom?
Inject some extra luxury into your bathroom with Porcelanosa. Call their Cardiff showroom on 02920 465166

Our Complaints Procedure

We endeavour to provide all our customers with a high standard of service and a quality new home. If you are unhappy with our service or the standard of your new home, please contact your Sales Negotiator or our Customer Service department as appropriate.

If you are not satisfied with our response and wish to make a complaint, please write to the Managing Director at our Head Office at:

Number One, Waterton Park, Bridgend, CF31 3PH

or email: md@waterstonehomes.com

We will acknowledge your complaint within three working days of receipt and notify you of our response within 15 working days or, if longer, the timeframe in which we can respond and the reason for the delay.

In the unlikely event that you remain dissatisfied with our response, you may refer your complaint to the Chairman. Your complaint will be acknowledged within three working days of receipt and we will respond to you within 20 working days or, if longer, the timeframe in which we can respond and the reason for the delay.

If, after exhausting our complaints procedure, you still remain dissatisfied, then you may refer your complaint for independent resolution under the Consumer Code for Homebuilders. You should contact your home warranty provider and obtain an application form from them.

A copy of the Consumer Code for Homebuilders is contained within your Welcome Pack and is available on our website.

Fill in our help form

We will endeavour to attend to your defect within 28 days.

Call Waterstone Homes Today:

−  01656 644 440  −

01656 644 440

Waterstone Homes Waterstone Homes is a member of the Jehu group of companies and prides itself on being a family owned business.

Registered Office: Waterstone Homes Limited, Number One, Waterton Park, Bridgend, CF31 3PH (Company Number: 04177167)
01656 644 440 sales@waterstonehomes.com