NEED SOME HELP?

Here to help, no matter the problem

NEED SOME HELP?

Here to help, no matter the problem
We’re here to help you, whatever the problem

If your enquiry is important but not an emergency, then please complete our online form below.

Please also fill out this form if you need to register any defects with your new Waterstone home

On Site Updates

We do hope everything is well within your new home. The Site Managers may have now moved off site but please remember that this ‘Need Some Help’ page is here for any defects which may arise. We can also advise on home maintenance issues.

A mixed development of 1, 2, 3, 4 and 5 bedroom homes. Reservations now being taken on the first phase. Register your interest here or contact the Sales Team on 07917 711347.

Work has now commenced on site. Register your interest here for this sought-after Cardiff address.  For further information contact the Sales Team on 07810 184894.

New View Home, ‘The Croft’, is now open! Register your interest here or contact the Sales Team on 07810 184894 for further information on remaining plots

All homes are now occupied.  To enquire about our Rudry Grange development, please contact the Sales Team on 07810 184894

Last plot remaining. Contact the Sales Team on 07814 232174 for further information.

Please refer to your hand over pack or call Customer Relations on 01656 644 518.

Emergency Contacts

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –
For phase 1 – Plots 1-6 & 21-25
Clarkson & Evans: 01452 530336
For phase 2 – Plots 7-20
JLS: 01443 390092

Plumbing emergencies –
Advance Heating: 01792 410711

Out of Hours Emergency Back Up:
Services 360 Plumbing

07961519598

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –
JLS Electrical Services
Jason Barnes:
07580138603

Plumbing emergencies –
Plumber Pearce Elite
Gareth:
01656 507240

Out of Hours Emergency Back Up:
Services 360 Plumbing
07961519598

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –
JLS Electrical Services
01443 390092

Plumbing emergencies –

360 Plumbing

02920 865350
07961 519598

Out of Hours Emergency Back Up:

Services 360 Plumbing
07961519598

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –

  • Electrician – Gareth (Coast Electrical) 07966938026

Plumbing emergencies –

  • Plumber – Gareth Pearce (Pearce Elite) 01656507240

Out of Hours Emergency Back Up:
Services 360 Plumbing

07961519598

Emergency Contacts

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –
For phase 1 – Plots 1-6 & 21-25
Clarkson & Evans: 01452 530336
For phase 2 – Plots 7-20
JLS: 01443 390092

Plumbing emergencies –
Advance Heating: 01792 410711

Out of Hours Emergency Back Up:
Services 360 Plumbing

07961519598

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –
JLS Electrical Services
Jason Barnes:
07580138603

Plumbing emergencies –
Plumber Pearce Elite
Gareth: 
07964 677300

Out of Hours Emergency Back Up:
Services 360 Plumbing

07961519598

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –

  • Electrician – Gareth (Coast Electrical) 07966938026

Plumbing emergencies –

  • Plumber – Gareth Pearce (Pearce Elite) 01656507240

Out of Hours Emergency Back Up:
Services 360 Plumbing

07961519598

If you are a resident at:

In the event of an
emergency please call:

Electrical emergencies –
JLS Electrical Services
01443 390092

Plumbing emergencies –

360 Plumbing

02920 865350
07961 519598

Out of Hours Emergency Back Up:

Services 360 Plumbing
07961519598

IMPORTANT

If you suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on:

0800 111 999 (24 hours).

For more information go to: britishgas.co.uk

What is an Emergency?
● Complete failure of the heating systems and/or hot water system

● Water leak that cannot be contained

● Complete failure of the electrics (firstly, check the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)

● Flooding caused by blocked drains that threatens to enter the home

● Security – a fault to a window or external door causing a loss of security

Storm damage is covered by your insurance – please contact your insurer at the earliest opportunity in the event of any roof or fencing problems.

Extra Important Information
Extra Important Information
Providing protection for homebuyers in the form of Buildmark warranty and insurance.
Fixed price appliance repairs undertaken by Smeg registered engineers.
Customer Service:
0844 892 8989
Spare Parts and Accessories:
0844 892 8989
Product Advice:
0844 892 8989
Cooking or Refrigeration:
0800 8046261 or 01926 457628
Sinks and Taps:
0800 8046241 or 01926 457627
Dishwashers:
0800 8046261 or 01926 457628
USEFUL NUMBERS

Locked out?
For a reputable locksmith 24/7, please contact Mr Locks freephone on 0800 083 5787 or mobile 07976 961473

Green Fingers?
For questions about your garden and landscaping, please contact Phil Ryan at Ryan Landscaping on 02920 758761 or 07803 308617

Design Inspiration?
For queries relating to interior design, please contact Clare Gilliard at Sunrise Interiors on 01656 746777

TV Troubles?
If you need some assistance with your TV aerial, please call One Vision on 0800 731 4538

Hide those Dents and Scratches?
Contact the damage repair expert Medusa Construction Cosmetics on 07432 132148

Extra touches to the kitchen?
Sigma 3 based in Culverhouse Cross, Cardiff have the additions you’re looking for. Please call 02920 593969

Accessorising your bathroom?
Inject some extra luxury into your bathroom with Porcelanosa. Call their Cardiff showroom on 02920 465166

COMPLAINTS PROCEDURE

Waterstone Homes is committed to providing the same high standard of care and attention into looking after our customers as we do into building our homes.  Nevertheless, we do appreciate that sometimes things can go wrong and so we take complaints very seriously and kindly ask you to let us know so that we may have the opportunity to resolve the issue for you and of course learn from it.

If you do wish to make a formal complaint, please raise this with the Customer Relations team via email to: customer.care@waterstonehomes.com and be sure to include the following information:

  • Subject of the email should be marked as Formal Complaint
  • Full address and contact details
  • A detailed description of your complaint
  • The desired outcome/resolution you are hoping for

Your complaint will then be acknowledged by the team within 3 working days and they will advise you of the next course of action and timescales relating to this.

If the Customer Relations Co-ordinator cannot resolve the complaint direct it will be passed to the Customer Relations Manager who will review the complaint with all relevant parties needed and respond in writing with the outcome.

If you wish to write into us instead of emailing, please send your complaint to the below address and mark it for the attention of the Customer Relations Team:

Waterstone Homes Ltd
Number One
Waterton Park
Bridgend
CF31 3PH

In the unlikely event that you remain dissatisfied with our response, you may refer your complaint for independent resolution under the Consumer Code for Homebuilders.

You will need to contact your home warranty provider to start the process, all information needed to do this can be found in your welcome pack.

Fill in our help form
We will endeavour to attend to your defect within 28 days.
Fill out my online form.

Call Waterstone Homes Today:
−  01656 644 440  −
01656 644 440

Waterstone Homes Waterstone Homes is a member of the Jehu group of companies and prides itself on being a family owned business.

Registered Office: Waterstone Homes Limited, Number One, Waterton Park, Bridgend, CF31 3PH (Company Number: 04177167)
01656 644 440

Charity Partnership